CyGlass Inc. (“CyGlass”) holds information security and the privacy of personal information paramount. CyGlass regards customer and organizational trust as the utmost privilege. CyGlass commits itself and reputation as an information security company to protecting personal information.
CyGlass meets or exceeds the U.S. Department of Commerce’s Fair Information Practices for information privacy and data protection as well as the policies provided by the EU Safe Harbor Framework. With regard to the use and retention of personal information, CyGlass adheres to the strictest U.S. and EU conditions and recommendations for data collection, transfer, distribution, access, publication, integrity, security and notifications.
Access to password protected and secure areas of the CyGlass servers where customer data is collected and stored are restricted to authorized personnel. Unauthorized access, security breach attempts, and cyber attacks to the CyGlass website and servers are prohibited. Such actions can lead to criminal prosecution.
CyGlass may block access to our website or servers without notice when security breaches are suspected or malicious actions detected. When this happens, the server’s Internet Service Provider will be notified of the server’s IP address along with the activities time and duration of occurrence.
CyGlass collects and retains personal information only when you voluntarily provided it or authorize our software to collect, analyze and store certain information on your users. CyGlass collects personal information from the CyGlass services as a means for us to analyze user behavior. By allowing CyGlass to collect such personal information, you consent to CyGlass’s collection and use for follow up within all applicable regulations governing the location of the data.
The personal information CyGlass collects may include first and last names, e-mail addresses, user account names, company street addresses, office phone numbers, and personal cell phone numbers. Website collection methods include, and are not limited to: download forms, webinar registrations, price quotes, support requests and RSVPs to conference and company events.
CyGlass retains information for the term of your agreement and will delete all information in its own and any third party servers used to store such information at the conclusion of the services provided from CyGlass to you except as needed to comply with federal, state and international laws, regulations and policies or resolve any legal disputes. We will also delete any information at any time upon your written notification to CyGlass. Additionally, we will retain or transfer information collected by your use of the CyGlass services upon your written notification to CyGlass.
CyGlass does not provide personal information to third parties. CyGlass does not use this information for marketing purposes. CyGlass does not share, sell, rent, or trade personal information with third parties. CyGlass does not give, sell, rent, or loan personal information to third parties, without prior consent. CyGlass may disclose personal information in response to legal requests and comply with legal processes provided that you will be notified in the event that CyGlass receives a request from a legal authority for release of information.
For the provision of certain services CyGlass may make use of external service providers to store data. As far as such external service providers need to have access to personal data, we ensure that any such access is limited to the extent necessary for the provision of the respective service. Furthermore, such external service providers must agree with CyGlass to comply with all applicable data protection regulations in their particular jurisdiction.
CyGlass may analyze and retain non-personal, summary and group statistics about our customers users. This information and statistics does not include personal information.
Cookies and Browser Technologies
Our website cookies may identify and tailor content to your preferences, access point, and equipment profile. CyGlass observes visitor activities and interaction with our website, applications and systems. This information is not associated to personal information. This information is used to diagnose website technical issues, generate lead opportunities, track website traffic patterns, and identity trends. This cookie information is anonymous and not personally identifiable unless you complete a CyGlass request for information form.
There are two types of cookies: session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer.
CyGlass may use persistent cookies that only the Company can read and use to enhance the quality and personalization for the CyGlass.com service or to identify browsers that have previously visited the Company’s Web sites. CyGlass is especially careful about the security and confidentiality of the information stored in persistent cookies. For example, the Company does not store passwords in persistent cookies. If you disable your Web browser’s ability to accept cookies, you will be able to navigate the Company’s Web sites, but you may not be able to successfully use all the available services.
CyGlass is not responsible for the data collection practices of any third-party websites that are accessible as a link via a website owned by CyGlass.
Customer Press Releases, Testimonials and Case Studies
CyGlass posts on our web site customer press releases, testimonials, and case studies, which may contain personally identifiable information. Before posting employee names and their titles, CyGlass receives consent from such individuals.
CyGlass may post employee names along with their titles and office phone numbers on our websites. CyGlass employees and their personal information on our web, blog, social media, and support sites appear with their consent and approval.